After Sales
Nera offers an extensive range of maintenance solutions to minimise operational costs and maximise network functionality.
Technical Support
Nera offers two Technical Support service categories, accessible via e-mail, phone and fax.
- During office hours (8 hours/5 days: 8 - 16 CET)
- Extended availability (24/7/365)
On-site Support
- Scheduled on-site support (preventive maintenance)
- Scheduled operation and maintenance assistance
- Emergency on-site support (Calling-out Service)
Hardware Services
- Standard Hardware Repair (Standard Repair turnaround time is <30 calendar days)
- Advance Hardware Swap (agreed swap stock - units ship within 24 hours)
- Spare Part Management
Network Management
- Remote network monitoring
- Alarms configuration, tuning, and surveillance
- Equipment configuration & Performance control
- Fault, Capacity, Security and Traffic management
Software Support Services
- Patches - SW-versions providing corrections of defects
- Updates - SW-versions providing several corrections of defects and minor improvements in functionality
- Upgrades - SW-versions providing major improvements as well as new features
- Annual Software Support Service is available through an SLA (Service Level Agreement)
Nera Networks can also offer extended warranty solutions to complement standard warranty terms.
About Nera Networks
Building on the expertise gained from over 60 years of experience with communications technology, we can help you build the networks of the future.
Thanks to this dedicated knowledge and a tradition of innovation, 'We understand Networks better'.